For more than 40 years, our customers have considered Royal Forklift at the top of any list of the best forklift dealers in Reading, PA. We provide quality equipment and reliable support and service throughout the lifespan of your forklift fleet. But if you want to continue researching, here are the top qualities to look for in a forklift dealer.
Industry Experience and Reputation
Look for a forklift dealer with extensive industry experience and a solid reputation for delivering high-quality products and services. A dealer with years of experience in the material handling industry will likely have a deep understanding of customer needs and market trends. Also, check customer reviews, testimonials, and references to gauge the dealer’s reputation and track record of customer satisfaction.
Authorized Dealer Status
You want a dealer that’s an authorized distributor or dealer for leading forklift brands. Authorized dealerships have direct access to manufacturer support, genuine parts, and factory-trained technicians. Working with an authorized dealer ensures you receive authentic equipment and reliable service backed by the manufacturer’s warranty and support network.
Comprehensive Product Offering
Seek a forklift dealer that offers a wide range of products to meet diverse customer needs and applications. Whether you need electric forklifts, internal combustion forklifts, pallet trucks, or specialized equipment, a dealer with a comprehensive product portfolio can provide tailored solutions to address your specific requirements. Ask about new, used, or rental equipment options to accommodate different budget constraints.
Expertise and Technical Support
Prioritize dealerships that offer expert technical support and maintenance services to keep your forklift fleet operating at peak performance. Choose a dealer with factory-trained technicians with in-depth knowledge of forklift maintenance, repairs, and troubleshooting. Ensure the dealer provides prompt response times, preventive maintenance programs, and on-site service capabilities to minimize downtime and maximize productivity.
Customer Service and Support
Evaluate the level of customer service and support offered by the forklift dealer. Look for dealerships that prioritize customer satisfaction and strive to build long-term relationships with their clients. Consider factors such as responsiveness to inquiries, transparency in pricing and terms, and willingness to promptly address customer concerns or issues. Go with a dealer that values open communication and is committed to providing personalized attention to your needs.
Financial Stability and Reliability
Partner with a financially stable and reliable forklift dealer with a proven track record of stability and longevity in the industry. A financially sound dealership is more likely to invest in quality infrastructure, inventory management, and employee training to deliver superior products and services.
Flexible Financing Options
Look for a forklift dealer that offers flexible financing options to accommodate your budget and financial requirements. Whether you prefer leasing, financing, or rental agreements, choose a dealer that can tailor a payment plan to suit your needs. Consider factors such as competitive interest rates, lease terms, and buyout options when evaluating financing offers from different dealerships.
Long-Term Partnership Approach
You should also select a dealer that adopts a long-term partnership approach and is committed to supporting your business growth and success. They should offer ongoing training, consultation, and support to help you optimize your forklift fleet’s performance and efficiency over time. Look for dealerships that proactively communicate updates, upgrades, and service recommendations to ensure your equipment remains reliable and up-to-date with industry advancements.
When you work with Royal Forklift, you’ll see that we check these boxes and many others. Find out why we’re the best forklift dealers in Reading, PA, using our online contact form or calling (570) 345-6481.